I just recently relocated to South Florida and I'm eager to find a career opportunity to enhance my skill set. Currently living in Miami. Any takers??
See resume below. Thanks, Luis Ordonez (CISSP) [EMAIL PROTECTED] (305)253-9532 Objective: Network Engineer, Network Security Engineer, Field Support Representative SUMMARY * Networking Services Support: Excellent hands-on experience in installation, administration and support of LAN/WAN technologies, including Microsoft Windows NT and Novell Netware directory services. * Internet Security. Extensive experience in configuration and operation of various firewall products. Experienced in TCP/IP network services and security vulnerabilities. In-depth experience in intranet and Internet networking communications using VPNs * Technical Customer Service Expertise: Unique combination of technical, business and communications expertise, consistently exceeding goals and customer expectations. Recognized numerous times for outstanding performance by customers of all sizes, including Fortune 500 companies. * Innovator - Key Contributor. A natural problem solver. Excels at finding innovative and creative solutions. Recognized for analytical ability, as well as practical and proactive approach. * International Expertise. Over 5 years of experience serving customers worldwide. * Leader/Team Player. Exceptional leadership skills. Noted for being a team player and a valued independent contributor. * Interpersonal Skills. Recognized for maintaining a high level of professional rapport in client-vendor relationships internationally. * Bilingual. Communicates fluently in English and Spanish. PROFESSIONAL EXPERIENCE SONICWALL - Sunnyvale, California 2001- 2002 Senior Technical Support Engineer (Call Center) Consistently recognized by customers for outstanding and unique customer service. Recognized for using innovative technical problem-solving skills. Key Results * Reduced the call queue by 20% within the first 90 days of joining the call center. * Provided third-tier support for SonicWALL firewall and VPN product lines. * Performed interoperability testing between SonicWALL security appliances and various third-party products, including Cisco PIX, Cisco Routers and Checkpoint FW-1. IGNYTE TECHNOLOGY - Santa Clara, California (Acquired by SonicWall) 2000-2001 Network Engineer Served as an escalation point for the Network Operations Center (NOC) team. Key results * Provided outstanding support to all first, second and third level network troubleshooting to e-clients * Monitored incidents in a 24x7 NOC, providing VPN and configuration support. * Successfully implemented a client-server, help desk customer support application that helped increase response time and customer satisfaction. ENTEX INFORMATION SERVICES - San Francisco, California (Acquired by Siemens) 1996- 2000 Systems Engineer and Network Engineer Provided technical support to Silicon Valley Fortune 500 companies. Key results as Network Engineer * Led the installation, administration and relocation of mixed Netware 5.1 and NT local area networks in a production environment for three branch offices and 300+ employees. * Promoted to IT Manager for excellent performance and ability to implement systems and processes to improve support to the sales and technical departments. * Fulfilled over a 100 projects for internal clients including file server LAN/WAN connectivity, security and disaster recovery. * Coordinated the VPN deployment for 250+ field service and sales representatives. Key results as Network Engineer * Exceeded the Service Level Agreement (SLA) requirements for Microsoft by migrating 300+ employees from acquired companies, including Hotmail, WebTV and Sidewalk, and integrating them into Microsoft's corporate WAN. * Recognized for recovering critical servers and having them ready for normal business operation the next day for accounts such as Intel, Home Savings of America and Entex's California branches. * Consistently exceeded billable recovery quota by over 40% for an entire year. * Awarded Service Super Star recognition four times, Presidents Club and 1998 employee of the year. ICS SERVICE OF MIAMI - Miami, Florida 1994 - 1996 Network Engineer Consultant and Founder Established company as a Value Added Reseller (VAR) for major manufacturers. Key Results * Established Service Company in a period of 3 month, leveraging customer base of 1000. * Attained certifications from IBM, Compaq, Apple, Epson, Okidata and HP. * Provided warranty service and support to 2000+ local and international customers. INTEGRATED COMPUTER SOLUTIONS - Miami, Florida 1990 - 1994 Service Manager and Senior Field Service Representative Joined this Value Added Resellers (VAR) supporting their service department. Key Results * Recognized for excelling in customer service by manufacturers such as IBM, Compaq and Apple. Regarded for bringing new business opportunities to the sales team. * Closed the largest corporate service agreement account of its kind with Chase Federal Bank. * Established service agreements with many major accounts, including Fleming Foods and Visa International. * Successfully implemented an internal helpdesk that supported the sales and technical departments. EDUCATION * A.S Degree in Electronic Engineering Technology, A.T.I Institute of Technology. Miami, Florida CERTIFICATES * CISSP, Novell Netware CNE 4.11 and CNE 5.0, CTIA A+, Network +, CCNA, MCP, Compaq ASE, HP Star + CONTINUING EDUCATION * Bachelors in Science Degree in E-Business, University of Phoenix (12/2003) Page 2 of 2 - Luis Ordonez - [EMAIL PROTECTED]
