> I prefer the term "operator" to "user”.

That’s fine. So I will collapse all those previous definitions into the single 
“Operator”.

When we say “User”, it will therefore mean:

>> * Email User
>>   - Just uses email without any notion of what server is providing the 
>> service

I think it’s better to have two different words rather than the same word + a 
qualifier.

On that note, if we can find different words for these, it would be nice:

 * Extension Developer
 * Core Developer


> +1, we need to build a common terminology, and document it somewhere
> else that just in a mail thread.

I will include it in the new documentation. I will add a section entitled 
“James User Model”.



> If the contract don't exist it can't be respected :-)

As we say in English: “touché". (We have so many great words in English.)



> Also I would like to differentiate the terms "offering" (what do we
> deliver as part of the James project, who do it targets, and how easy
> should it be to use) from the term "support" which in my view implies
> "how fast you solve my problems", and might be a more sensible topic.

I think I understand what you mean, and it’s a good point.

However, this is a separate topic, so I will move this to a separate thread. :-)


> I perfectly agree to write an ADR for the offering, and evaluate the
> work required to get there.

After I produce the new docs and get some feedback, I will write the ADR.

Cheers,
=David

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