Brian,
I would guess that you're not looking at a problem external to your system,
but a problem within James/Outlook which is preventing James from receiving
the messages, but not preventing it from accepting the connection.
You could try making a manual connection from the Outlook machine to James
(wherever it is), but first do as steve sugested and turn logging up.
open a terminal window (Start->Run->cmd)
type the following but replace XXX with the real hostname of james and YYY
& ZZZ with real email addresses, the "<" and ">" characters _are_ required.
Lines prefixed by >>> are my comments
telnet XXX 25
>>> James should show a welcome message
MAIL FROM:<YYY>
>>> James should reply that this is OK
RCPT TO:<ZZZ>
>>> James should reply that this is OK
DATA
>>> James should reply with terse instructions
From: person1
To: person2
Subject: test
Test
.
>>> James should reply that the message has been received OK
QUIT
>>> James says goodby (or just vanishes)
>>> the end you can close the terminal
Look at your log files to see what James thinks has happened
If this went OK try using Outlook and compare the logs.
d.
Brian J. Sayatovic wrote:
<snipped>
> IS there anything I can do to turn on more information to
> help determine
> what the problem is?
Change the log-level(s) to "DEBUG" in
%PHOENIX_HOME%/apps/james/SAR-INF/environment.xml
-- Steve
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