We have been using James for over a year to provide email to our customers. Off and on we have had really bad problems that we have been able to deal with by either upgrading to the latest James or tinkering with the config.xml for several days. We now have several hundred users who depend on our email to run their day-to-day businesses, and James has once again started to fail miserably. We do not have time any more to tinker around in the dark with config.xml.
We need help from someone who knows James much better than whoever wrote the documentation knows James. Please help.
If you are qualified, please contact me by email at [EMAIL PROTECTED]
Here are the symptoms:
As of early Friday morning James had been working fine for a couple months, sending and receiving on the order of 10's of thousands of emails per day. Then something happened. I don't know what happened. It may have been that were several hundred more messages sent than usual. But anyway, something happened, and James decided not to work any more. It would allow POPping about 50% of the time, it would claim to fail when sending an email through SMTP, but then about 25% of the time actually send the message several hours later. It continued like that throughout the weekend. After fiddling with it for a while today, and blocking our web application from reaching the mail server using iptables (so that only people using their own email clients could access it), I actually got it to send several thousand spooled emails over the period of about an hour. Then, without warning, it stopped again--with about 6000 emails left in the 'root' message_state and 11 in 'transport'. Our web application has another 1000 mails or so queued up that it's trying to send (but can't thanks to iptables). So we're behind about 7000 emails and we've got several hundred angry clients.
As I said, please help.
Thank you,
Nathan
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