Yes, if you make yourself the assignee, you can change the state of the
request (and then change the assignee back to the original person).
HTH,
-Joe
On 2/12/2019 7:38 AM, Daniel Fuchs wrote:
Hi Paul,
On 12/02/2019 16:27, Hohensee, Paul wrote:
I don't see a way to change the Status from Closed to anything else.
There's no option I can find to do so.
It may be that only the assignee can see this.
On the closed CSRs assigned to me I can see a "Back to Draft" button
next to "More".
Hope this helps,
-- daniel
