On 2/12/19 10:36 AM, Hohensee, Paul wrote:
Thanks, Joe and Daniel. Doesn't seem that we need it for this case anymore, but it's good to know how to proceed in the future. :)
Agreed. Thanks, Serguei
Paul On 2/12/19, 9:07 AM, "Joe Darcy" <joe.da...@oracle.com> wrote: Yes, if you make yourself the assignee, you can change the state of the request (and then change the assignee back to the original person).HTH, -Joe On 2/12/2019 7:38 AM, Daniel Fuchs wrote:> Hi Paul, > > On 12/02/2019 16:27, Hohensee, Paul wrote: >> I don't see a way to change the Status from Closed to anything else. >> There's no option I can find to do so. > > It may be that only the assignee can see this. > On the closed CSRs assigned to me I can see a "Back to Draft" button > next to "More". > > Hope this helps, > > -- daniel
