You should be able to do that with an orchestrator runbook. I've not created any runbooks against SCSM, so I won't be any help on specifics.
Christopher Catlett Consultant | Detroit Office 248-876-9738 |Fax 877.406.9647 Sogeti USA 26957 Northwestern Highway, Suite 130, Southfield, MI 48033-8456 www.us.sogeti.com <http://www.us.sogeti.com/> From: [email protected] [mailto:[email protected]] On Behalf Of Travis Wright Sent: Sunday, July 28, 2013 6:43 PM To: [email protected] Subject: [servman] RE: Custom Notification workflow on activity assignment or reassignment Sorry, I don't think that is possible. From: [email protected] [mailto:[email protected]] On Behalf Of Séguin, Mario Sent: Wednesday, July 24, 2013 1:18 PM To: [email protected] Subject: [servman] Custom Notification workflow on activity assignment or reassignment Hi All, I followed the instruction in the following blog and it works great but one little problem is that an email is sent for all manual activity as soon as a Service Request is created because it's only looking for Add relationship and doesn't check for the manual activity status http://blogs.technet.com/b/servicemanager/archive/2010/03/12/custom-notification-workflow-on-activity-assignment-or-reassignment.aspx What i want to do is to have 2 conditions fullfilled prior to an email to send. I want this <RelationshipSubscription RelType="$MPElement[Name='WorkItem!System.WorkItemAssignedToUser']$" SourceType="$MPElement[Name='CoreActivity!System.WorkItem.Activity']$" TargetType="$MPElement[Name='System!System.Domain.User']$"> <AddRelationship /> </RelationshipSubscription> + I want it to also check for Status to be In progress. If it's not in progress, I don't want it to send email. So basically i only want an email send when there is a ADD Relationship + that the manual activity is in progress. Can anyone help me with the Subcription criteria? Thanks
