Yes, what your script would have to do, is look for any incident (etc...) that went into the resolved state, this is the trigger for going over to the warehouse. The iterate through them, on items that have attachements, you save them off, then write a new work item with the link to where they are.
Christopher Catlett Consultant | Detroit [MCTS_2013_small] Sogeti USA Office 248-876-9738 |Fax 877.406.9647 26957 Northwestern Highway, Suite 130, Southfield, MI 48033-8456 www.us.sogeti.com<http://www.us.sogeti.com/> From: [email protected] [mailto:[email protected]] On Behalf Of Tran,Brian Sent: Tuesday, August 13, 2013 1:44 PM To: [email protected] Subject: [servman] RE: Service Manager Attachments Christopher and Rod, Thank you both for letting us knows. However, is it possible to keep the attachments in sharepoint and reference such link in the incident? From: [email protected]<mailto:[email protected]> [mailto:[email protected]] On Behalf Of Rob Castaneda Sent: Tuesday, August 13, 2013 10:40 AM To: [email protected]<mailto:[email protected]> Subject: [servman] RE: Service Manager Attachments I work for an audit compliant company and use this site as an example of getting the attachments off of the server: http://blogs.litware.se/?p=1369 You might need to fiddle with the powershell script but every month I run the script to get not only change request attachments but incident attachments saved on the server. This way I have everything needed. Thanks, Rob Castaneda From: [email protected]<mailto:[email protected]> [mailto:[email protected]] On Behalf Of [email protected]<mailto:[email protected]> Sent: Tuesday, August 13, 2013 12:31 PM To: [email protected]<mailto:[email protected]> Subject: [servman] RE: Service Manager Attachments Once things are moved to the warehouse, attachments are dropped. There have been a few threads on alternative ways to keep them. This is the only thing stopping companies that must remain audit compliant from using Service Manger. At least MS could give us an "unsupported" addon to enable this, like the Exchange Connector used to be...... Christopher Catlett Consultant | Detroit [MCTS_2013_small] Sogeti USA Office 248-876-9738 |Fax 877.406.9647 26957 Northwestern Highway, Suite 130, Southfield, MI 48033-8456 www.us.sogeti.com<http://www.us.sogeti.com/> From: [email protected]<mailto:[email protected]> [mailto:[email protected]] On Behalf Of Tran,Brian Sent: Tuesday, August 13, 2013 12:35 PM To: [email protected]<mailto:[email protected]> Subject: [servman] Service Manager Attachments Hello everyone, Could someone tell us how long Service Manager Data Warehouse retains incident attachments? Thanks, Brian ________________________________ This communication, together with any attachments or embedded links, is for the sole use of the intended recipient(s) and may contain information that is confidential or legally protected. If you are not the intended recipient, you are hereby notified that any review, disclosure, copying, dissemination, distribution or use of this communication is strictly prohibited. If you have received this communication in error, please notify the sender immediately by return e-mail message and delete the original and all copies of the communication, along with any attachments or embedded links, from your system.
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