Mohamed,

Are you saying that just using "sgd-01" didn't work but "sgd-01.esuria.com" did? If so it seems the moral of the story is to ensure that all the servers involved use FQDNs (Fully Qualified Domain Names).

FB



On 26 Jan 2007, at 07:11, Mohamed Ali wrote:

Hi all,

Fyi, after reading carefully the error messages from terminal server Event Viewer, i did the following before my lunch break.

I added sgd-01.esuria.com to my DNS entry. Then, i try again launching terminal server full desktop and i found out that my Dell PC pen drive and hard drives were successfully mapped to terminal server.

It means that in my DNS i have the following entries:
SGD DNS Name: sgd.esuria.com
SGD DNS IP Reply: 172.16.200.233

SGD DNS Name: sgd-01.esuria.com
SGD DNS IP Reply: 172.16.200.233

For now, it seems to solved my problem.

Any suggestions are welcome.

--
# Yours Sincerely,
# Mohamed Ali Bin Abdullah.


Mohamed Ali Wrote:

Dear all,

I would like to update you with my latest troubleshooting findings.

SGD Server Hostname: sgd-01
SGD Server IP: 172.16.200.233

SGD DNS Name: sgd.esuria.com
SGD DNS IP Reply: 172.16.200.233

When i installed SGD software these are the parameters i have set:
Installation type = install 4.30.915
Installation directory = /opt/tarantella
Peer DNS name = sgd-01.esuria.com
HTTP port = 80 [not currently in use]
Archive logs every week? = yes (Sunday 03:00 hours)


From my Dell PC, i launched firefox and type url http:// sgd.esuria.com and entered username and password. Then i launch Windows Application Object to login to terminal server and successfully logged in. But the client drive mapping won't work which in result i can't see my pen drive(F).

In the terminal server Event Viewer, i found this error message: " A network component has not started, or the specified name could not be handled.
("F:" "\\sgd-01.esuria.com\Drive F for demo1") ".

I believe my updated troubleshooting steps and findings can give some information to you all.

Thanks in advance.

--
# Yours Sincerely,
# Mohamed Ali Bin Abdullah.



Mohamed Ali Wrote:

Hello all,

I have installed SGD 4.3.915 in my T2000. I read up the CDM from admin guide and followed the instructions. I have installed SGD Enhancement Module in my TS server( Win server 2003 ) and in the Dell laptop( Win XP Pro ).

I inserted my pen drive to my Dell PC and detected. From my Dell PC ( WinXP Pro ), i launch firefox browser and type my sgd url. I choose browser based Webtop and also Classic Webtop and logged in successfully( Not AD integration only Unix ). Then i launched TS application object and its successfully logged me in to TS environment. To my surprise, i still cannot see my pen drive and hard drive(Dell PC) mapped to my TS user desktop.

I also enable log for CDM and these are the logs;

From cdm/server log:
# cat cdm-server.log
2007/01/25 14:53:16.903 (pid 24626) cdm/server/info #1 Sun Secure Global Desktop Software(4.3)
Started CDM server.


From cdm/audit log:
# cat cdm-audit.log
2007/01/25 14:54:27.427 (pid 24626) cdm/audit/info #2 Sun Secure Global Desktop Software(4.3) Connected client for Tarantella user ".../_ens/o=organization/ ou=Apprentice Dept/cn=demo1" (mapped to SMB user "demo1___816560") 2007/01/25 14:56:39.698 (pid 24626) cdm/audit/info #3 Sun Secure Global Desktop Software(4.3) Disconnected client for Tarantella user ".../_ens/o=organization/ ou=Apprentice Dept/cn=demo1" (mapped to SMB user "demo1___816560")


From /opt/tarantella/var/log file:
# cat cpe27066_error.log
2007/01/24 23:50:16.689 (pid 27066) cpe/circuit #0
Sun Secure Global Desktop Software(4.3) ERROR:
Failed to connect to service at: /opt/tarantella/var/ttasocket-cdm


I would be much appreciate if somebody can help me to solve the CDM issues.

Looking forward to any respond.

--
# Yours Sincerely,
# Mohamed Ali Bin Abdullah.




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