Al, As I replied to a post from Arnie. Old age, hard of hearing, short --- something. Oh yeh, memory, makes aworld of difference. Did I mention the phone and an accent? Sure I said that some place.
Anyway, as far as Dell. Ihave a Dell system and went through a system reconfig situation. The gentleman that helped me was I beleive Indian. Very knowedgleable but hard to communicate with. You are absolutely right, many groups in the good old USA that I don't understand. Such is life in the big city. Did I say Absolut above, time for a big glass and some ice. Now what the he!! was I going to put in that glass? ;-) Carl --- Al Taylor <[EMAIL PROTECTED]> wrote: > Well a couple of items arise. First of all, > owning the Dell, and needing > service now, I have little choice whom I talk > to when I dial the number. I > did have many major service calls that included > partitioning, reformatting > and reinstalling all the software. Second, it > was very rare that I ran > into anyone I couldn't understand perfectly. > There was one once, but don't > recall any others. Third, I can get the same > poor service your reference > right here in the States without even trying. > I was very impressed with > the Indian techs' knowledge and skills. > Fourth, maybe my ears are better > tuned to foreign accents due to my travels, but > it doesn't seem that would > be a necessary talent. There are some groups > of American born folks that I > can't understand most of the words they speak. > > > At 11:28 AM 7/30/2003, you wrote: > >In a message dated 7/29/03 10:30:39 PM Eastern > Daylight Time, > >[EMAIL PROTECTED] writes: > > > > > >>When you call Dell computers for tech > support, especially at night, you > >>will most likely be linked via satellite to > India to one of their 4 > >>current centers, each with ~400 employees. > > > > > >Depending on my patience I either hang up or > struggle for hours to > >understand non American English! I cannot > understand how a company thinks > >so little of it's image to hire telephone > personnel who can't be > >understood by their customers! Bad at any > price is still bad. > ===== Carl Mc Kinley, PCS Certified Class 'A' Clubmaker [EMAIL PROTECTED] P T Barnum is the patron saint of expensive club manufacturers. __________________________________ Do you Yahoo!? Yahoo! SiteBuilder - Free, easy-to-use web site design software http://sitebuilder.yahoo.com
