Arnie, That is precisely the reason some jobs cannot be outsourced.
Sure the corps save some money in the short run, but in the long run, the customer will look to those that provide superior service. You cannot legislate free will. Customers vote with their pocket book. In your example, if Dell continues to provide inferior service by having someone answer the phone who is difficult to understand, you will eventually go with another vendor. Say HP for example....but they outsource too. (See article in latest Time mag.) If Tom Wishon's new company sold nothing but Made in America goods, but for an additional 50% premium, how many of you would be lined up to buy from him? You drive corporate purchase policy with your dollars. What Comparitive Advantage does not account for is politics, corruption and greed. Those traits will always be with us. It isn't perfect, but it is better than four walls around the country and ignoring the rest of the world. Although I do acknowledge that there are some who wish this country was run like that. I respectfully disagree. My last 2 cents on the subject. --- [EMAIL PROTECTED] wrote: > In a message dated 7/29/03 10:30:39 PM Eastern > Daylight Time, > [EMAIL PROTECTED] writes: > > > > When you call Dell computers for tech support, > especially at night, you > > will most likely be linked via satellite to India > to one of their 4 current > > centers, each with ~400 employees. > > Depending on my patience I either hang up or > struggle for hours to understand > non American English! I cannot understand how a > company thinks so little of > it's image to hire telephone personnel who can't be > understood by their > customers! Bad at any price is still bad. > __________________________________ Do you Yahoo!? Yahoo! SiteBuilder - Free, easy-to-use web site design software http://sitebuilder.yahoo.com
