Hey Donald,
     CompUSA screws their corporate customers as well.  I work in the IS
support department of a local (Austin) printed wire board plant.  Recently
we converted our network from an IBM Token Ring to an 10 base-T setup.  As
part of our conversion we had to change about 250 workstations from OS/2 to
Windows 95.  This work meant upgrading memory and swapping hard drives.  We
enlisted CompUSA to accomplish this conversion.
     The people that were brought in by CompUSA were some of the most dirty,
unprofessional people I've ever seen.  Not only did they NOT know their
jobs, We are still correcting workstations that they worked on.  I do not
know what sort of requirements CompUSA has for their potential employees,
but obviously all you need is a heartbeat.  Brain power is optional.
     My point is, if you have to do a major conversion in any network that
you might support, it's better if you do it yourself.  DO NOT USE CompUSA!!!

Sincerely yours,

Lanny Short
[EMAIL PROTECTED]
"No matter where you go in life, there you are!"
-----Original Message-----
From: Donald Greer <[EMAIL PROTECTED]>
To: SIGLinux <[EMAIL PROTECTED]>; [EMAIL PROTECTED]
<[EMAIL PROTECTED]>; linux@ctlug <linux@ctlug>; LinuxISP
<[EMAIL PROTECTED]>
Cc: [EMAIL PROTECTED] <[EMAIL PROTECTED]>
Date: Saturday, July 04, 1998 9:41 PM
Subject: Dumping CompUSA


>  Folks,
>  Disclaimer: What follows is a rant.  I'm madder than hell and want
>everyone to know :^).  AND I want to save others my own experience.  If
>you've had similar experiences, I suggest you write to the customer service
>address in the CC line.
>
>  I'm not generally one to write this sort of message, but the last 3 weeks
>I've been trying to get a working printer out of CompUSA and as yet have
>been unsuccessful.  I feel a need to let others know about it so they don't
>wind up spending hours dealing with unhelpful sales/support staff and
>uninterested management.
>  No, in all fairness, they've done nothing "against policy", but it's been
>my experience that when you sell defective equipment you should go out of
>your way to make things right.
>  The particular policies in question:
>    - No exchange (even, like-item exchange ... I wasn't asking for
anything
>other than a working printer the same model as I bought!) without the
>receipt.
>    - No exchange after 10 days.
>  I, like many of you, work 12-18 hour days, 6 days a week.  I took the
>printer back a week after the purchase but had misplaced the receipt.  The
>folks where absolutely not interested in trying to be the least bit
>accommodating.  It wouldn't have bothered me nearly as much, except that
>they did everything short of accuse me of trying to pull some trick.  They
>were rude, unprofessional, and uninterested in the amount of time and money
>that this little game was costing me.
>  It's also not like I'm an infrequent customer.  I, and my business, have
>done several thousand dollars in business with this store, and I've sent in
>excess of $100K business to them in the last 3 years.  Apparently
>consultants doing this sort of business steal from them all the time (or at
>least that was the attitude I received).
>  After being dismissed, it was a week before I could make it back to try
>again (today).  The support person behind the counter was no more helpful
>this time than last, and the manager quizzed him on the phone before he
>would give him permission to accept it as it was past the 10 days.
>  What's more, when I went to get a replacement they were out and it would
>be up to a week before they received replacements.  Since I took only the
>core (no documentation, cartridge, etc..) for replacement, I couldn't take
a
>refund.
>  When the guy behind the desk called his manager, the manager again spoke
>with him for nearly 5 minutes before he gave approval to _allow_ me to
>return it when they received more stock!
>  I've related this story to several other professionals in the system
>administration/consulting field and almost all of them had similar stories.
>  You can draw your own conclusions, but personally I feel quite abused and
>would warn everyone who will listen away from CompUSA.  While my previous
>relationship with the company has been fair (not spectacular, but they
>always treated me with some respect), this incident has cost me far more
>time and money than the damned printer is worth.  My shadow will never
>darken their doorway again.
>  Don
>
>  PS To CompUSA:
>  While I feel you should know about this little incident, I've given your
>people more than sufficient time to "make it right".  Please do not contact
>me on this matter.  I'm no longer interested in discussing this matter with
>you.
>
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