On 04/03/02 at 11:44, Paul Galati wrote:
> I am hosting a domain for a non-profit organization. They are all
> using Windows 98 with Outlook Express 6.00. There is also one iBook
> running OS X and using the mail.app. I have set them up to send mail
> through my mail server using login name and password authentication.
> This was working fine for a while, but now they are experiencing some
> rejections indicating that the mail server does not relay. I have
> added some RBL entries recently that may extend the time it takes to
> accept the mail. Could that contribute to the problem?
>
> Unfortunately this is not happening at one location only. The office
> location uses an Airport Base Station through Dial-up to access the
> internet. When the iBook goes home, it is connected to a Cable
> Modem. When first turned on, Mail.app seems to send and receive mail
> without trouble. After awhile of inactivity, Mail.app is unable to
> send mail with a "we don't relay message". If I quit Mail.app and
> relaunch, the mail will then get sent.
>
> At the office, they all share the same IP address through the
> dial-up. One person might be able to send mail without trouble, but
> someone else shortly after that would be denied. Their clients are
> configured to save the passwords for authentication. I had initially
> set the auth window to 30 seconds but have raised that to 5 minutes
> to see if the results change.
Sounds like what you mean by 'auth' is really 'POP before send'? I say that
because, AFAIK, SMTP AUTH doesn't have an 'auth window.' If that's the
case, then the clients need to check their mail (i.e. log on to the server
via POP) within five minutes of attempting to send a message. Also, if this
is what's happening, the iBook user shouldn't need to quit and re-launch
Mail, just check his/her mail before sending a message. If you want the
process to be more convenient, set the clients up to do SMTP AUTH, so that
they authenticate at the beginning of SMTP sessions. That way, they don't
have to remember to check mail first and there's no time window to keep
track of (messages are sent immediately using the same connection that is
being authenticated). I don't know specifically that OE supports SMTP AUTH,
but it should. OS X Mail does support it -- in the 'Account Information'
pane of the prefs for a given mail account, enable the 'Use authentication
when sending mail' check box and enter an appropriate SMTP username and
password below (for SIMS that'll be the same as the POP un/pw).
--
Christopher Bort | [EMAIL PROTECTED]
Webmaster, Global Homes | [EMAIL PROTECTED]
<http://www.globalhomes.com/> | PGP public key available on request
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