On 03/12/03 at 06:32, Gil Poulsen opined:
> Just installed SIMS for a client, been up and running for almost 24
> hours. I've set it up for a couple clients in the past and never saw
> any problems. In this case, receiving mail works fine, but it has not
> been able to send anything. There were a number of errors in the log,
> including the following:
>
> 12:01:22 1 SMTP-001([192.168.1.6]) Return-Path-MX Search Error. Error
> Code=-3211
>
> I assume this means SIMS was trying to verify the return path for a local
> user, which seemed kind of strange to me, but I turned off verify return
> paths and that seemed to stop it.
When that feature is enabled, SIMS will try to verify return-paths for all
messages sent through it, whether they're 'incoming' from the internet or
from users on the local LAN. From SIMS' perspective, they're all the same.
I'd guess that if it's having trouble doing return-path look-ups for local
senders but not for incoming messages, the DNS set-up for 'local' domains
is wonky.
> 12:11:21 3 SMTP-009(mail1.no-ip.com) cannot get relays for
> 'optionsbydesign.com'. Error Code=-3211
>
> Zillions of these. Does that mean the DNS is not set up properly for
> optionsbydesign.com? Why would it need to "get relays" for itself?
The DNS, including MX, for optionsbydesign.com. looks alright from here;
everything resolves. Combined with your first problem, though, it looks
like there's something funky with the DNS on your LAN
> Why would it need to "get relays" for itself?
If 'optionsbydesign.com' is not the primary domain name set in SIMS'
General settings, then it is not 'itself'. Just a guess, but depending on
your router set-up, SIMS might need to do MX look-ups when attempting to
deliver messages to optionsbydesign.com addresses (i.e. if the router
doesn't route optionsbydesign.com to the primary domain name).
> And...
>
> 17:25:10 3 SMTP-102(amstd.com) Failed to get IP addresses. Error
Code=-3162
> 17:36:09 3 SMTP-105(erols.com) Failed to get IP addresses. Error
Code=-3162
> 17:36:24 3 SMTP-107(altimac.com) Failed to get IP addresses. Error
> Code=-3162
>
> This makes me think the machine itself is not doing DNS lookups
> properly. I am going to have the client restart it when he gets in
> this morning but I just wanted to make sure it was not indicative of
> anything else.
All of the errors described above imply that the SIMS machine is having
some sort of trouble with DNS look-ups. I'd be surprised if a simple
restart clears it up. The first thing I'd do is double check that the
proper name server(s) are entered in the machine's TCP/IP control panel and
that all network connections and settings are good. Can other applications
besides SIMS on the same machine do DNS look-ups? Can the name server that
SIMS is using resolve the names that SIMS is having problems with?
> Finally, in General Settings, should the domain be, in my case, set to
> "optionsbydesign.com" or to "mail.optionsbydesign.com"?
It should be whatever the machine's canonical host name is in DNS (i.e., a
name for which there are both A and PTR records).
--
Christopher Bort | [EMAIL PROTECTED]
Webmaster, Global Homes | [EMAIL PROTECTED]
<http://www.globalhomes.com/>
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