My clairvoyant cat Merlin tells me that on 3/12/03 1:09 PM, Global Homes Webmaster at [EMAIL PROTECTED] wrote:
Just wanted to say thanks for the response and the info. It turned out that the client's DNS servers were acting up and they could not even get on the Internet with a browser (although they neglected to mention that for the first couple hours). Once I had them replace them with another ISP's DNS servers, the problems cleared up. I do find it strange, though, that SIMS would verify return paths for local users. How could they possibly resolve correctly if local users have non-routable, DHCP-assigned IPs like 192.168.0.6 or 10.0.1.6? Or am I not understanding what this function is actually doing? > On 03/12/03 at 06:32, Gil Poulsen opined: > >> Just installed SIMS for a client, been up and running for almost 24 >> hours. I've set it up for a couple clients in the past and never saw >> any problems. In this case, receiving mail works fine, but it has not >> been able to send anything. There were a number of errors in the log, >> including the following: >> >> 12:01:22 1 SMTP-001([192.168.1.6]) Return-Path-MX Search Error. Error >> Code=-3211 >> >> I assume this means SIMS was trying to verify the return path for a local >> user, which seemed kind of strange to me, but I turned off verify return >> paths and that seemed to stop it. > > When that feature is enabled, SIMS will try to verify return-paths for all > messages sent through it, whether they're 'incoming' from the internet or > from users on the local LAN. From SIMS' perspective, they're all the same. > I'd guess that if it's having trouble doing return-path look-ups for local > senders but not for incoming messages, the DNS set-up for 'local' domains > is wonky. > >> 12:11:21 3 SMTP-009(mail1.no-ip.com) cannot get relays for >> 'optionsbydesign.com'. Error Code=-3211 >> >> Zillions of these. Does that mean the DNS is not set up properly for >> optionsbydesign.com? Why would it need to "get relays" for itself? > > The DNS, including MX, for optionsbydesign.com. looks alright from here; > everything resolves. Combined with your first problem, though, it looks > like there's something funky with the DNS on your LAN > >> Why would it need to "get relays" for itself? > > If 'optionsbydesign.com' is not the primary domain name set in SIMS' > General settings, then it is not 'itself'. Just a guess, but depending on > your router set-up, SIMS might need to do MX look-ups when attempting to > deliver messages to optionsbydesign.com addresses (i.e. if the router > doesn't route optionsbydesign.com to the primary domain name). > >> And... >> >> 17:25:10 3 SMTP-102(amstd.com) Failed to get IP addresses. Error > Code=-3162 >> 17:36:09 3 SMTP-105(erols.com) Failed to get IP addresses. Error > Code=-3162 >> 17:36:24 3 SMTP-107(altimac.com) Failed to get IP addresses. Error >> Code=-3162 >> >> This makes me think the machine itself is not doing DNS lookups >> properly. I am going to have the client restart it when he gets in >> this morning but I just wanted to make sure it was not indicative of >> anything else. > > All of the errors described above imply that the SIMS machine is having > some sort of trouble with DNS look-ups. I'd be surprised if a simple > restart clears it up. The first thing I'd do is double check that the > proper name server(s) are entered in the machine's TCP/IP control panel and > that all network connections and settings are good. Can other applications > besides SIMS on the same machine do DNS look-ups? Can the name server that > SIMS is using resolve the names that SIMS is having problems with? > >> Finally, in General Settings, should the domain be, in my case, set to >> "optionsbydesign.com" or to "mail.optionsbydesign.com"? > > It should be whatever the machine's canonical host name is in DNS (i.e., a > name for which there are both A and PTR records). -- Gil Poulsen, Mac Wirehead ************************ [EMAIL PROTECTED] Consulting 23 Marco Polo Court Franklin Park, NJ 08823-1703 Voice: 732-940-1673 FAX: 732-940-1674 http://altimac.com ************************ ############################################################# This message is sent to you because you are subscribed to the mailing list <[EMAIL PROTECTED]>. To unsubscribe, E-mail to: <[EMAIL PROTECTED]> To switch to the DIGEST mode, E-mail to <[EMAIL PROTECTED]> To switch to the INDEX mode, E-mail to <[EMAIL PROTECTED]> Send administrative queries to <[EMAIL PROTECTED]>
