lately, i think i've gotten a little too enthusiastic about blocking spam (though i've been mainly following the advice of those on this list with what i thought was some moderation...)

a couple of my users have gotten their email blocked at my local blacklist. i had thought that, if a client used smtp auth, which they were, that would negate any blacklist they might be on. i had blocked out a bunch of comcast cable ip blocks, since i had been getting more than my fair share of hits from there. then one of my clients moved to comcast cable, and suddenly she couldn't send mail any more. is the problem that the blacklist was too inclusive, or that she wasn't really doing smtp auth on her end?

on the other side of things, i've blocked a lot of domains with router entries ([EMAIL PROTECTED] = error) and a lot of country-code tlds, from which i get nothing but spam and viruses. again, i had thought someone here, *sending* mail to one of those domains wouldn't get hit by that, but i've had to disable some of those entries, as another client of mine has a lot of international contacts (i should just whitelist them individually, but i feel like it's an invasion of her privacy to ask for her addressbook, broken down by tld)

so, am i being overzealous, or do i have something configured wrong?


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