Woof!
On Fri, 03 Apr 2009 04:15:48 -0400, Tony Graziano
<[email protected]> wrote:
> Get it? Press "1 for" or press "14". Strangely or sadly, it's happened
> numerous times with several callers. I would not be confused by it, but
> I'm sure a lot of people can be.
I just tried the old and the new AA. It's okay to press "14", as it's only
looking for 1 digit, and once the "1" is pressed it is off and transfering, and
the '4' is ignored.
> So perhaps the prompt can say something
> a little more like "to reach this person, press "1".
I tried a quick test, changing the prompts around "For {x} press 1". Guess
what happens when there is more than one choice?
"For {x} press 1. For {y} press 2".
It sounds like "For {x} press 14 {y} press 2". So your prompt wording makes
more sense, which would require some new recordings.
--Woof!
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