On Mon, 2009-04-27 at 15:50 -0400, Matt White wrote: > Just been thinking about a scenario that I run into often. > > > Operator sends a call in park. The park location is never picked up > and rings back to the operator. The operator does not know if this is > a new call or a ring back from the call park. > > > From a customer service perspective, this is an often requested > feature. The operator wants to be prepared for an angry caller. > > > It seems like there could be at least two ways to do this. > > > 1. Hack the Caller-ID to show it coming from the call park. > > 2. Use the Alert-Info header, which then most phones can be set to at > least use a unique ring. > > > Thoughts? I'd love to see this feature in 4.2
I'd say this is worth filing an Improvement issue on. Like others here, I think using Alert-Info is better - that way the Caller-Id is what it was when the call came in the first time, so the operator knows _which_ irate caller it is :-) _______________________________________________ sipx-dev mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-dev Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-dev
