On Fri, Jan 22, 2010 at 3:26 PM, Peter Fowler <[email protected]> wrote:

>
> Sometimes I have thoughts on Friday afternoons .. not too often. Sometimes
> the thoughts
> are good and sometimes not so much.
>
> Here is one:
>
> There is no standard governing the profile mechanism used by the various
> SIP phones. It would be
> nice to indicate in a profile that a key is to be programmed with a label
> and an http URL.
>
> The URL would correspond to one of our REST APIs. When the user presses the
> button the phone
> Sends the request via HTTP along with the sip username and password for
> (digest) authentication.
>
> SipX would process the request and send back a (short) response XML
> document that the phone would
> present on the LCD display. Would be displayed transiently or with a
> softkey based on the markup
> In the document.
>
> Examples of use cases would be
> - Call center agent login/logout
>
It would be an interesting way to handle ACD, people ask about it all the
time

> - pickup call from voicemail .. ran to your desk just as the caller got
> transferred to voicemail :(
> - others?
>
 Avaya SIP firmware could be modified to support this mechanism to provide
> competitive differentiation.
>
Could you elaborate? With the recent sale some of us don't know if you mean
the former Nortel devices (68xx) or something else.

>  Peter
>
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