________________________________
From: Tony Graziano [mailto:[email protected]]
Sent: Friday, January 22, 2010 4:00 PM
To: Fowler, Peter AVAYA (CAR:9D10)
Cc: [email protected]
Subject: Re: [sipX-dev] A Friday afternoon thought ..
On Fri, Jan 22, 2010 at 3:26 PM, Peter Fowler
<[email protected]> wrote:
Sometimes I have thoughts on Friday afternoons .. not
too often. Sometimes the thoughts
are good and sometimes not so much.
Here is one:
There is no standard governing the profile mechanism
used by the various SIP phones. It would be
nice to indicate in a profile that a key is to be
programmed with a label and an http URL.
The URL would correspond to one of our REST APIs. When
the user presses the button the phone
Sends the request via HTTP along with the sip username
and password for (digest) authentication.
SipX would process the request and send back a (short)
response XML document that the phone would
present on the LCD display. Would be displayed
transiently or with a softkey based on the markup
In the document.
Examples of use cases would be
- Call center agent login/logout
It would be an interesting way to handle ACD, people ask about
it all the time
- pickup call from voicemail .. ran to your desk just as
the caller got transferred to voicemail :(
- others?
Avaya SIP firmware could be modified to support this
mechanism to provide competitive differentiation.
Could you elaborate? With the recent sale some of us don't know
if you mean the former Nortel devices (68xx) or something else.
Peter
I was trying to be vague on this point. At the end of the day,
any vendor who would want to add support. Though .. if there
is an emerging SIP standard for to solve this problem that is
clearly the way to go!
Peter
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