On Fri, Feb 26, 2010 at 1:37 PM, Scott Lawrence <[email protected]> wrote:
> On Fri, 2010-02-26 at 13:15 -0500, M. Ranganathan wrote:
>> I have been experimenting a bit with freeSWITCH conference as a way of
>> doing call recording.
>
>> Any comments? What is the right approach to follow?
>
> Before getting into the level of detail in your note, let's start with
> what the user interaction for the service needs to be.


I will answer based on what my current thinking on the matter is:

>
> How does a user (or an administrator?) determine which calls are to be
> recorded?

it would be determined on a per ITSP basis or bridge wide basis. You
can set a check box for an itsp account indicating that all calls to
or from the given ITSP will be recorded.


>
> Where do recordings go?


Into files stored locally or we have a voice mailbox option that posts
recordings to a specified mail address so as to be able to remove them
from the file system.

>
> How is access to those recordings controlled?

Depends upon how they are stored. If they are stored in files and
accessed through HTTP, then standard HTTP access protection. If they
are sent to mailbox, then user name and password.



>
> What are the storage requirements for recordings?

I do not know. It depends upon how many recordings you make and what
the sample rate of the speech is and what compression you apply.


>
> What happens if there is not sufficient storage for a recording (how is
> the user informed)?


Same mechanism as is used for any other critical resource situation.

Send an alarm.

>
>
>
>



-- 
M. Ranganathan
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