Hi All,
When the contacts with special characters in the telephone numbers for
instance, +41 (0) 58 2221862 , 080-2345632 ,+91.9008987678 are imported
into end user phone book from Gmail address book /CSV /vCard, currently
telephone numbers are imported along with special characters. But "click
to call" panel which has different phone options display numbers WITHOUT
special characters hence, calls are established successfully.
At the same time, when these contacts are seen on the phones screens,
telephone numbers are downloaded by the phones along with special
characters which has different effects on Polycom , Avaya 12xx and SMC
3456 phones. Below are the observations :
1.POLYCOM : Polycom downloads all the telephone numbers with special
characters and characters ( ) - in the numbers are parsed correctly and
the calls are established but Polycom fails to parse if there is
*.*(dot) in the number and calls fail with 404 Not Found.
2.AVAYA 12xx : Avaya 12xx phone downloads all the telephone numbers with
special characters such as ( ) - but when tried to dial these numbers
with characters from PHONE's phone book, calls fail with 404 Not Found
and if there is a *.*(dot) in one telephone number, 12xx phone fails to
download all the contacts.
3.SMC 3456 : Telephone numbers are seen with special characters ( ) - .
(dot)on the softphone UI and calls are established successfully when
these numbers are dialed from SMC UI.
My query is, should sipXconfig parse all the characters while importing
from Gmail address book, CSV, vCard OR respective phones should parse
them when numbers are dialed?
Please let me know whether I should raise bugs for the above mentioned
characters or an Improvement stating sipXconfig should parse special
characters while importing?
Thanks in Advance,
Vani I.H.
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