Sathya wrote:
> Precondition:
> Registered the following phones to the SCS running 4.0.4-017289.
>       Polycom 670 ,
>        Polycom 320,
>         Nortel 1210.
> NOTE:
>       Firmware version of Polycom is 3.1.3.0439.
>       Firmware version of Nortel 1210 is SIP12x0.01.01.01.00.
> Test:
> 1. Installed 4.0.4-017289.
> 2. Did a software upgrade to 4.1.7-018497.
>    -- SUT got upgraded to 4.1.7-018497 but the phones did not get upgraded
> to the new firmware files.
> 3. Config UI, sent profiles and rebooted the phones manually.
>     --Phones got upgraded to the latest firmware files.
> 
> I would like to raise an improvement for the automatic restart of phones
> after the upgrade process, so that the phones will get updated with the
> latest files available with the upgraded system.
> Please advise.

We've actually been automatically restarting phones after the upgrade process 
since 4.0.  (See XX-2055.)  I checked yesterday on a 4.1.7-018494 to 
4.1.7-018497 upgrade, and it worked.

There is a known problem with our approach though, so we cannot guarantee that 
all phones reboot.  You likely hit this scenario.  We think we have the 
building blocks to fix it though.  See 
http://list.sipfoundry.org/archive/sipx-dev/msg12854.html Re: [sipX-dev] 
Upgrade and phone profile contents?

Please raise a Bug JIRA.

Note also that the chances of hitting this problem are proportional to the 
length of time that the upgrade takes.  Some data on how often this occurs on 
4.0.4 to 4.1.7 upgrades would be useful.

Thanks.

        
-Paul 
[email protected] 
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