I'm curious if anyone has attempted to run the Fastpath plugin for Openfire within sipXecs?
For those unfamiliar, Fastpath is a system of Anonymous Chat Queuing accessed through a "Live Chat" button. Currently, the fastpath plugin implements a no longer supported XMPP Extension (Was deferred by the XMPP Standards Foundation). It's a fairly capable system that allows for customizable welcome forms and routing inbound chats to a queue of agents. Seems like this would be a terrific addition to a "Unified" communication portfolio. It would be great to have a "Support Queue" defined once and they field both inbound phone calls AND chats... The problem is, today's fastpath REQUIRES a fastpath capable client on the agent side. Dealbreaker for sipXecs users that may be sitting at Bria or their cell phones... Considering the Deferred status of XEP-0142<http://xmpp.org/extensions/xep-0142.html>, I was envisioning a replacement that could replace fastpath and work with any standard XMPP client for the agents. It could exist as a XMPP bot that keeps track of your chat queue participation (most likely through your existing presence system). Inbound chats are sent to the bot from an temporary jid that is created for the anonymous web chatter. I'd love to brainstorm with anyone familiar with the sipXecs Openfire setup. I truly feel "Live Chat" is a killer addition to this platform. -- Peter Varga
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