On Wed, May 19, 2010 at 5:06 PM, Martin Steinmann <[email protected]>wrote:
> > > > > > > *>From:* [email protected] [mailto: > [email protected]] *On Behalf Of *Peter Varga > *>Sent:* Wednesday, May 19, 2010 2:23 PM > *>To:* [email protected] > *>Subject:* [sipX-dev] Openfire Plugins. -- FastPath(Live Chat) > > > > > >I'm curious if anyone has attempted to run the Fastpath plugin for > Openfire within sipXecs? > > Consider this: > http://wiki.sipfoundry.org/display/xecsdev/The+Openfire+admin+console > > Using the openfire admin console you can turn on any plugins available. We > definitely would like to enable more of the Openfire functionality to become > visible and available from sipXconfig. > > > > > >For those unfamiliar, Fastpath is a system of Anonymous Chat Queuing > accessed through a "Live Chat" button. Currently, the fastpath plugin > implements a >no longer supported XMPP Extension (Was deferred by the XMPP > Standards Foundation). It's a fairly capable system that allows for > customizable >welcome forms and routing inbound chats to a queue of > agents. > > > >Seems like this would be a terrific addition to a "Unified" communication > portfolio. > > Indeed, it would > > Realize fastpath in openfire is supported by the spark client. When using a polycom phone (that handles dialogue events) and an XMPP capable client (spark) would give you what you want, you are essentially asking for another XMPP client (pidgin, bria, or whatever) to adhere to a standard that has been deferred. Is there any other softclient (besides spark) that supports fastpath? > > > >It would be great to have a "Support Queue" defined once and they field > both inbound phone calls AND chats... > > …as well as allow you to queue voicemails. There is a promising new ACD > project on the FreeSWITCH side called openACD. > > > > > >The problem is, today's fastpath REQUIRES a fastpath capable client on > the agent side. Dealbreaker for sipXecs users that may be sitting at Bria > or their >cell phones... > > But the idea is to integrate it into your Web site. > > > Is the fastpath webplugin even opensourced anymore? > > > >Considering the Deferred status of > >XEP-0142<http://xmpp.org/extensions/xep-0142.html>, > I was envisioning a replacement that could replace fastpath and work with > any standard XMPP client for >the agents. > > > >It could exist as a XMPP bot that keeps track of your chat queue > participation (most likely through your existing presence system). Inbound > chats are sent >to the bot from an temporary jid that is created for the > anonymous web chatter. > > > >I'd love to brainstorm with anyone familiar with the sipXecs Openfire > setup. I truly feel "Live Chat" is a killer addition to this platform. > > There are a few settings required by Fastpath that would have to be modeled > in sipXconfig. > > --martin > > > Cool stuff though, and yes, sipxconfig could manufacture your config files, but more importantly ferreting out whether or not fastpath is still opensourced and what other clients support it would be a good thing to find out, otherwise it's usefulness, however cool it is, is limited. > > > >-- > >Peter Varga > > _______________________________________________ > sipx-dev mailing list [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-dev > Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-dev > sipXecs IP PBX -- http://www.sipfoundry.org/ > -- ====================== Tony Graziano, Manager Telephone: 434.984.8430 sip: [email protected] Fax: 434.984.8431 Email: [email protected] LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 sip: [email protected] Fax: 434.984.8427 Helpdesk Contract Customers: http://www.myitdepartment.net/gethelp/ Why do mathematicians always confuse Halloween and Christmas? Because 31 Oct = 25 Dec.
_______________________________________________ sipx-dev mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-dev Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-dev sipXecs IP PBX -- http://www.sipfoundry.org/
