Hi All,
I set overflow type as Queue and reflecting in sipxacd.xml as
<acd-queue-class>
<acd-queue>
<uri>sip:[email protected]</uri>
<name>ACDQ1</name>
<acd-scheme>2</acd-scheme>
<max-ring-delay>15</max-ring-delay>
<max-queue-depth>10</max-queue-depth>
<max-wait-time>60</max-wait-time>
<fifo-overflow>TRUE</fifo-overflow>
<overflow-destination></overflow-destination>
<answer-mode>1</answer-mode>
<call-connect-scheme>3</call-connect-scheme>
<welcome-audio>Welcomeaudio.wav</welcome-audio>
<barge-in>FALSE</barge-in>
<queue-audio-interval>15</queue-audio-interval>
<call-termination-audio>CallTerminated.wav</call-termination-audio>
<termination-tone-duration>2</termination-tone-duration>
<agents-wrap-up-time>15</agents-wrap-up-time>
<agents-non-responsive-time>30</agents-non-responsive-time>
<max-bounce-count>3</max-bounce-count>
<acd-agent-list>sip:[email protected],sip:[email protected]</acd-agent-list>
</acd-queue>
</acd-queue-class>
sipxacd.xml
And When i Set to OverFlow type to Huntgroup and sipxacd.xml it
reflecting the same thing as above
<acd-queue-class>
<acd-queue>
<uri>sip:[email protected]</uri>
<name>ACDQ1</name>
<acd-scheme>2</acd-scheme>
<max-ring-delay>15</max-ring-delay>
<max-queue-depth>10</max-queue-depth>
<max-wait-time>60</max-wait-time>
<fifo-overflow>TRUE</fifo-overflow>
<overflow-destination></overflow-destination>
<answer-mode>1</answer-mode>
<call-connect-scheme>3</call-connect-scheme>
<welcome-audio>Welcomeaudio.wav</welcome-audio>
<barge-in>FALSE</barge-in>
<queue-audio-interval>15</queue-audio-interval>
<call-termination-audio>CallTerminated.wav</call-termination-audio>
<termination-tone-duration>2</termination-tone-duration>
<agents-wrap-up-time>15</agents-wrap-up-time>
<agents-non-responsive-time>30</agents-non-responsive-time>
<max-bounce-count>3</max-bounce-count>
<acd-agent-list>sip:[email protected],sip:[email protected]</acd-agent-list>
</acd-queue>
</acd-queue-class>
sipxacd.xml
So my query is
1. Overflow type is == <fifo-overflow>TRUE</fifo-overflow>
2.Otherwise were it will reflect?
Please guide us
Rgrds
Kumaran T
_______________________________________________
sipx-dev mailing list
[email protected]
List Archive: http://list.sipfoundry.org/archive/sipx-dev/
