Hi All,
I find it out that Overflow type is not ==
<fifo-overflow>TRUE</fifo-overflow>.It is setting for FIFO or LIFO. So
were will the *Overflow type* either Queue or HuntGroup will be
reflected.Please Guide us
Rgrds
Kumaran T
Kumaran wrote:
> Hi All,
> I set overflow type as Queue and reflecting in sipxacd.xml as
> <acd-queue-class>
> <acd-queue>
> <uri>sip:[email protected]</uri>
> <name>ACDQ1</name>
> <acd-scheme>2</acd-scheme>
> <max-ring-delay>15</max-ring-delay>
> <max-queue-depth>10</max-queue-depth>
> <max-wait-time>60</max-wait-time>
> <fifo-overflow>TRUE</fifo-overflow>
> <overflow-destination></overflow-destination>
> <answer-mode>1</answer-mode>
> <call-connect-scheme>3</call-connect-scheme>
> <welcome-audio>Welcomeaudio.wav</welcome-audio>
> <barge-in>FALSE</barge-in>
> <queue-audio-interval>15</queue-audio-interval>
>
> <call-termination-audio>CallTerminated.wav</call-termination-audio>
> <termination-tone-duration>2</termination-tone-duration>
> <agents-wrap-up-time>15</agents-wrap-up-time>
> <agents-non-responsive-time>30</agents-non-responsive-time>
> <max-bounce-count>3</max-bounce-count>
>
> <acd-agent-list>sip:[email protected],sip:[email protected]</acd-agent-list>
>
>
> </acd-queue>
> </acd-queue-class>
> sipxacd.xml
>
> And When i Set to OverFlow type to Huntgroup and sipxacd.xml it
> reflecting the same thing as above
>
> <acd-queue-class>
> <acd-queue>
> <uri>sip:[email protected]</uri>
> <name>ACDQ1</name>
> <acd-scheme>2</acd-scheme>
> <max-ring-delay>15</max-ring-delay>
> <max-queue-depth>10</max-queue-depth>
> <max-wait-time>60</max-wait-time>
> <fifo-overflow>TRUE</fifo-overflow>
> <overflow-destination></overflow-destination>
> <answer-mode>1</answer-mode>
> <call-connect-scheme>3</call-connect-scheme>
> <welcome-audio>Welcomeaudio.wav</welcome-audio>
> <barge-in>FALSE</barge-in>
> <queue-audio-interval>15</queue-audio-interval>
>
> <call-termination-audio>CallTerminated.wav</call-termination-audio>
> <termination-tone-duration>2</termination-tone-duration>
> <agents-wrap-up-time>15</agents-wrap-up-time>
> <agents-non-responsive-time>30</agents-non-responsive-time>
> <max-bounce-count>3</max-bounce-count>
>
> <acd-agent-list>sip:[email protected],sip:[email protected]</acd-agent-list>
>
>
> </acd-queue>
> </acd-queue-class>
> sipxacd.xml
>
> So my query is
> 1. Overflow type is == <fifo-overflow>TRUE</fifo-overflow>
> 2.Otherwise were it will reflect?
>
> Please guide us
>
> Rgrds
> Kumaran T
>
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