Please see https://github.com/Vagabond/OpenACD/wiki/Magic-skills Brand means Call Center Client in sipX terminology - right now we use just one Call Center Node (it's the sipX server)
----- Reply message ----- From: "Chitra" <[email protected]> Date: Fri, Jun 3, 2011 4:49 pm Subject: [sipx-dev] Regarding OpenACD: Selection of queue skills To: <[email protected]> Hi All, With respect to openacd, could anyone tell me how to select the Magic skills in queue. I mean to say if I select the queue magic skill as Brand or Node, the agent is not getting the call. If I call the Openacd extension, only MOH is heard. If I select the Magic skill as Queue, then the call goes to agent. Thanks & Regards, Chitra _______________________________________________ sipx-dev mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-dev/
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