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Hi George, IMO, I thought that in large Call Center set up there could be many supervisors who will be handling respective area and if they have access to all that may lead to redundancy. So I just wanted to know if there is a possibility to provide access to supervisors for their respective areas (queues/ agents). Regards, Chitra George Niculae wrote: On Fri, Jun 10, 2011 at 2:58 PM, Chitra <[email protected]> wrote:Hi All, Please check the screenshot attached. Based on that scenario there are two Supervisors in two separate queues and Supervisors are having access across all the queues and all the agentgroups. So is there a possibility that we can restrict Supervisors. Please let me know. |
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