On Mon, Jun 13, 2011 at 2:09 PM, Chitra <[email protected]> wrote: > Hi All, > > With respect to the below email regarding 3rd party transfer option in agent > UI: > > I tried the following scenario: > > Scenario: > Openacd call center Line : 700 > Agent is 201 > > a.Call openacd extension 700 > b.201 agent phone rings and the call is established between these two phones > c.Now from the agent UI, transfer the call to Thirdpary -> I typed in a user > : [email protected] > d.The user phone 200 rings > e.Pick up the call on 200 > f.Now the call is established between 201 agent and 200 user(Third party > user) . But the phone from which the call center line 700 was called , will > start playing MOH and there will be no audio between the agent phone 201 and > original caller and original caller and thrid party. And once the call is > disconnected between the agent 201 and the user 200(third party) and the > agent 201 becomes available, the call from the phone which had called the > openacd line 700 lands up again in the agent phone 201. > > Note: Only agent phone 201 and the user 200(third party user) can speak. > > So Please let us know if this is the right behaviour. >
Can you post this question also on openACD mailing list? George _______________________________________________ sipx-dev mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-dev/
