|
Hi George, Sure, I will post this in the openacd mailing list. Regards, Chitra George Niculae wrote: On Mon, Jun 13, 2011 at 2:09 PM, Chitra <[email protected]> wrote:Hi All,With respect to the below email regarding 3rd party transfer option in agent UI: I tried the following scenario: Scenario: Openacd call center Line : 700 Agent is 201 a.Call openacd extension 700 b.201 agent phone rings and the call is established between these two phones c.Now from the agent UI, transfer the call to Thirdpary -> I typed in a user : [email protected] d.The user phone 200 rings e.Pick up the call on 200 f.Now the call is established between 201 agent and 200 user(Third party user) . But the phone from which the call center line 700 was called , will start playing MOH and there will be no audio between the agent phone 201 and original caller and original caller and thrid party. And once the call is disconnected between the agent 201 and the user 200(third party) and the agent 201 becomes available, the call from the phone which had called the openacd line 700 lands up again in the agent phone 201. Note: Only agent phone 201 and the user 200(third party user) can speak. So Please let us know if this is the right behaviour.Can you post this question also on openACD mailing list? George _______________________________________________ sipx-dev mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-dev/ |
_______________________________________________ sipx-dev mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-dev/
