On Fri, Aug 19, 2011 at 4:14 PM, Claas Felix Beyersdorf < [email protected]> wrote:
> Hi people, > > I have tested OpenACD with sipXecs 4.5.2. thereby I found some > inconsistencies. > > Using the AgenUI as supervisor (port 5050) for OpenACD monitoring works > fairly unstable. > Error messages that open from time to time, make use of the UI > uncomfortable. > On Dashboard "reloadDataStore errored,Error: Unable to load > /supervisor/status status:404" repeates often. > Looking to details of an AgentGroup in Dashboard sometimes shows the same > Agent name twice. > > Yes, it's true ... the OpenACD UI doesn't work very well - you often need to refresh the page (F5 or ctrl+F5). I think this error occurs only for 'supervisor' tab (a question on the [email protected] list will perhaps give you a more official answer). Anyway you can use 'dashboard' tab instead of 'supervisor' tab. > While using starcodes for OpenACD control I miss an acknowlegment. > I can play an media-file, but I don't know if the login failed. How can the > user see that he is successfull logged? > > I miss the possiblity to configure the integrated voicemail system. > Using send to voicemail as receipe causes in one tone but no message that > the user should leave a message. > > An user is allowed to leave a voicemail while waiting in queue (by pressing *) - the voicemail will be send to the OpenACD queue and any available agent in this queue may receive this message. > > At last I miss some receipes typs: > First I miss a receipe send a call (media) to an specific extension. Like > an > reception or so. > Two recipe actions (Caller Id and Caller Name) have been added recently in OpenACD and we don't have yet these recipe actions in sipX UI. Please see https://github.com/OpenACD/OpenACD/wiki/How-routing-works Could you raise a JIRA issue for this? > Second I miss the possiblity to cancel a call after some time. At the > moment > a media in queue can leave the queue > for 3 reasons. The caller cancels the call. The caller is transfered to > voicemail or the call will be answered. > The caller can cancel the call anytime. > > At least in sipXecs config server Features -> Call Center -> Settings -> > FreeSWITCH Media Manager Configuration > the Dial String can't changed cause by a missing edit field. > See http://track.sipfoundry.org/browse/XX-9728 > > Sincerly, > Claas > > > PS: Is it possible to transfer a call from one queue to a second with an > recipe? > I don't know but using OpenACD UI, an available agent can transfer a call to another agent or to another queue. Laurentiu > > > ------------------------------------------------------------------- > Claas Felix Beyersdorf (B.Sc.) > > IANT- APPLIED NGN-TECHNOLOGIES > > Schlüsselfertige VoIP-Telefonanlagen und mehr... > > IANT GmbH > Salzdahlumer Straße 46/48 > D-38302 Wolfenbüttel > > Mail: [email protected] > Internet: www.iant.de > > IANT is Member of GROUPLINK > www.grouplink.de > > Bankverbindung: IANT GmbH, Konto-Nr. 12 95 98 50 00, Volksbank BraWo (BLZ > 269 910 66); IBAN-Nr.: DE02 2699 1066 1295 9850 00, BIC: GENODEF1WOB; > Steuer-Nr.: 51/DP2013; Ust.-IdNr: DE264352710; HRB 201710, Amtsgericht > Braunschweig; Geschäftsführer: Prof. Dr.-Ing. Diederich Wermser, Dipl.-Ing. > Jan Schumacher > > Diese E-Mail kann vertrauliche und/oder rechtlich geschützte Informationen > enthalten. Wenn Sie nicht der richtige Empfänger sind oder diese E-Mail > irrtümlich erhalten haben, informieren Sie bitte sofort den Absender und > vernichten Sie diese E-Mail. This e-mail may contain confidential and/or > privileged information. If you are not the intended recipient or have > received this e-mail in error please notify the sender immediately and > delete this e-mail. > > -------------------------------------------------------------------- > > > > _______________________________________________ > sipx-dev mailing list > [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-dev/ >
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