Hi, Just an alternative to think about:
Didn't you think about using ACD for support line? Imho, ACD is much better for this purpose. Rel. 3.10.1 has many improvements in ACD in comparison with 3.8.1. Nikolay. _____ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Meller, Milosz Sent: Wednesday, June 18, 2008 4:52 PM To: [email protected] Subject: [sipx-users] polycom phones in hunt group rebooting hi all, having a pretty funny issue here... i set up a DID that goes to a hunt group last night. the hunt group rings 8 extensions at the same time, then goes to a phantom user that's just a vm box. we discovered that if a user calls the hunt group and hangs up before the hunt group runs its course, the following occurs: (1) phones stop ringing for about 1 second. (2) phones START RINGING AGAIN and do so for about 10 seconds (3) all phones in hunt group reboot simultaneously i can't really do much research on this right now because the hunt group is our support hotline and i can't have all our phones rebooting several times a day, but i'll maybe do some work on it later. getting a major kick out of this. the phones are polycom 650's with 3.0.2c firmware/4.1.0 bootrom. audiocodes mediant 1000 gateway. sipx 3.8.1. milosz
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