Though not specifically designed for call center use, this might fit the bill…
http://www2.advatel.com.au/content/category/7/45/44/ Everyone with a call center type application is waiting on something to display Queue info in real-time. The guys at VoiceWorks are also working on something: www.voiceworks.pl/wiki/index.php/Main_Page I haven’t checked on the current state of it… maybe Pawel will speak up. Mike From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Ted Sent: Saturday, September 20, 2008 7:57 AM To: [email protected] Subject: [sipx-users] sipXecs operator panel? Does sipXecs have anything similar to HUD for a call center managers? we'd like to be able to view queues in real time we need to be able to see who's on calls and who's not and how long they've been on the calls the manager is used to drag and dropping calls on people's extensions on his computer and a web screen pop where it launches a url with certain call parameters in the query string Also, is sipX and sipXecs same thing? Ted
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