Geoff,
You might want to make sure that you don't have any 'funky' characters in any usernames (this might include &, -, ', etc.). Stick to letters. Also, with last names like yours you should probably take the space out between Van and Brunt. Also, as Tony suggested it might be possible that it may be a DTMF timing / volume problem. Mike From: [email protected] [mailto:[email protected]] On Behalf Of Geoff Van Brunt Sent: Saturday, December 20, 2008 10:25 AM To: [email protected] Subject: [sipx-users] Trouble with Dial by Name? I've been getting complaints from users that sometimes when using the dial by name feature of the auto attendant they receive the "cannot find user for name entered" message immediately followed by the listing of the name they dialed. I've seen this occasionally myself although I can't reproduce it consistently. I looked in Jira, and did not find anything, so I don't think anyone else has seen this. We are having this on a couple of our Sipx systems. Is anyone else having this problem or might have an explanation about why this is happening? Is there some kind of "fuzzy search" feature going on that tries to come up with alternates after the "not found" prompt? Geoff Van Brunt Information Technology Manager Corporate Administration * Email: [email protected] <mailto:[email protected]> ( Telephone: (807) 626-1306 2 Fax: (807) 623-1792 ( Mobile: (807) 476-7002 : Web: www.dstgroup.com <http://www.dstgroup.com/> DST Consulting Engineers 605 Hewitson St. Thunder Bay, ON P7B 5V5 Practical Solutions, Fast and on Budget. This e-mail may be privileged and/or confidential, and the sender does not waive any related rights and obligations. Any distribution, use or copying of this e-mail or the information it contains by other than an intended recipient is unauthorized. If you received this e-mail in error, please advise me (by return e-mail or otherwise) immediately. Ce courriel peut être confidentiel et/ou protégé et l'expéditeur ne renonce pas aux droits et obligations qui s'y rapportent. Toute diffusion, utilisation ou copie de ce message ou des renseignements qu'il contient par une personne autre qu'un(e) destinataire désigné(e) est interdite. Si vous recevez ce courriel par erreur, veuillez m'en aviser immédiatement, par retour de courriel ou par un autre moyen.)
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