Hi Cuneyt,
If you're still seeing freezes, then you should take the issue up with
Polycom. Definitely do all your logging and reporting with 3.1.1
firmware, since that is what 3.10.3 supports.
Polycom first level support may try to tell you your config files are
too old, due to some legacy text in XML comments near the top of
<MAC>-cfg. (I had this problem once.)
If that happens, you should insist that the config files are 100%
compliant with 3.1.1. Tell them to contact me if they require
clarification.
sipXecs 4.0 will have these files cleaned up so that it is more easily
apparent to Polycom support that they are indeed compliant.
I hope that helps.
-Paul
________________________________
From: Picher, Michael [mailto:[email protected]]
Sent: February 3, 2009 4:59 AM
To: Cuneyt M; Mossman, Paul (CAR:9D30)
Cc: [email protected]
Subject: RE: [sipx-users] Most Stable Firware for Polycom 330
I'm running 3.10.3 with Polycom 3.1.1 firmware and 4.1.2 bootrom
on Polycom 601's, 330's and 650's with excellent results. No freezes
that I have been told about.
Mike
From: [email protected]
[mailto:[email protected]] On Behalf Of Cuneyt M
Sent: Monday, February 02, 2009 10:30 PM
To: Paul Mossman
Cc: [email protected]
Subject: Re: [sipx-users] Most Stable Firware for Polycom 330
Hi Paul,
Thank you for your reply.
I am indeed using 3.10.3. I've first attempted 3.1.2 with 4.1.2
ROMS and then switched back to 3.1.1 with 4.1.1 ROM.
Yet still, i've feedback from some users having random freeze
(phone do not respond and hangs).
Not sure what might be the problem or what should i look for the
resolution. Andy advice?
Following is the extract of the yum update from 3.8 to 3.10.3
--------------------- yum Begin ------------------------
Packages Installed:
rrdtool-perl - 1.2.26-5.i386
Packages Updated:
sipxproxy - 3.10.3-014144.i386
sipxconfig-tftp - 3.10.3-014144.i386
sipxconfig-report - 3.10.3-014144.i386
sipxtacklib - 3.10.3-014144.i386
sipxportlib - 3.10.3-014144.i386
rrdtool - 1.2.26-5.i386
sipxacd - 3.10.3-014144.i386
sipxmedialib - 3.10.3-014144.i386
sipxconfig-agent - 3.10.3-014144.i386
sipxpublisher - 3.10.3-014144.i386
xerces-c - 2.8.0-1.i386
sipxtools - 3.10.3-014144.i386
sipxvxml - 3.10.3-014144.i386
sipxcommserverlib - 3.10.3-014144.i386
sipxproxy-cdr - 3.10.3-014144.i386
sipxconfig-ftp - 3.10.3-014144.i386
sipxregistry - 3.10.3-014144.i386
sipxmediaadapterlib - 3.10.3-014144.i386
sipxconfig - 3.10.3-014144.i386
sipxcalllib - 3.10.3-014144.i386
sipxpbx - 3.10.3-014144.i386
Packages Erased:
perl-rrdtool
**Unmatched Entries**
sipxpublisher: ts_done name in te is sipxconfig-tftp should be
sipxpublisher
sipxproxy-cdr: ts_done name in te is sipxpublisher should be
sipxproxy-cdr
rrdtool: ts_done name in te is sipxproxy-cdr should be rrdtool
sipxconfig-agent: ts_done name in te is rrdtool should be
sipxconfig-agent
sipxregistry: ts_done name in te is sipxconfig-agent should be
sipxregistry
sipxtools: ts_done name in te is sipxregistry should be
sipxtools
sipxconfig-report: ts_done name in te is sipxtools should be
sipxconfig-report
sipxcommserverlib: ts_done name in te is sipxconfig-report
should be sipxcommserverlib
sipxconfig: ts_done name in te is sipxcommserverlib should be
sipxconfig
sipxacd: ts_done name in te is sipxconfig-ftp should be sipxacd
sipxportlib: ts_done name in te is sipxconfig should be
sipxportlib
sipxpbx: ts_done name in te is sipxacd should be sipxpbx
perl-rrdtool: ts_done name in te is sipxportlib should be
perl-rrdtool
------------------
cheers!
---------------------- yum End -------------------------
Paul Mossman wrote:
Cuneyt M wrote:
I have recently upgraded to latest stable (thanks
shruthi for the
pointers) 3.102 via yum update.
We have Polycom 330 and we were using 2.1.2 with bootrom
4
while we were at sipx 3.8
As the natural step (and understanding that 3.10
supports
firmware 3 config inis (the UI dropdown still show 1.x
and
2.0 though for Polycom 330), uploaded Polycom 3.1.2 and
Bootrom 4.1.2 to phones.
I know of a number of problems with the Polycom generated config
files
in sipXecs 3.10.1 and 3.10.2.
You should upgrade to sipXecs 3.10.3, which fully supports
Polycom SIP
Application 3.1.1.
Polycom SIP Application 3.1.2 won't be supported until sipXecs
4.0.
(I'm working on it right now.)
-Paul
[email protected]
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