On Thu, 2009-03-26 at 10:42 +0100, Rene Pankratz wrote:
> I reproduced this error with SipXecs 3.11.12-014925 and created issue
> XECS-2408.
> Logfiles with "INFO"-loglevel have been attached.
>
> This is the first issue that i created. I hope i did everything right.
Not quite, but good enough to see what was happening. Next time, use
the 'snapshot' function in the Diagnostics menu to record data rather
than making a zip file of the logs - that records configuration data
(with all passwords and security-sensitive data removed) that can be
essential to diagnosis.
I added a comment to the issue with the diagnosis. We'll try to get a
fix into 4.0, but in the mean time you can change your configuration to
prevent the problem. You described your configuration as:
> Create a hunt-group (e.g.extension 800) in SipX that consists of 3
> telephones (e.g. 801, 802, 803). All phones shall ring at the same
> time,
> don't allow call forwarding.
> Modify the call forwardings of the hunt-group members via
> Webinterface,
> so that the other phones ring if user is busy or activated DND.
>
> Extension 801:
> Forward to 802 if no response and ring 803 at the same time.
>
> Extension 802:
> Forward to 803 if no response and ring 801 at the same time.
>
> Extension 803:
> Forward to 801 if no response and ring 802 at the same time.
* Remove the forwarding from each of 801, 802, and 803 to each
other
* Remove the 800 hunt group
* Create an 800 user
* Add a secondary 800 line to the phones for the 801, 802, and 803
users
When callers call the 800 group number, any of the 3 phones in the group
that are not in DND will ring just as they do with the hunt group, but
on the second line. If you want to, you can give the 800 group line
Voicemail and each of the three will be able to see when a message has
been left on that line.
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