Hello,
We are trying to redesign a new phone tree in our sipx
system (we are running 3.10.2), and are having a problem when
redirecting from an Autoattendant in the tree to a queue, while no
agent is in the queue.
the scenario is as follows:
Client calls in and goes through the tree
They select to go to a CSR queue
This is during normal hours
No CSR is logged into the queue
The client then sits in the queue until timeout at which
time it goes to voicemail
While the client sits in the queue no music is being played.
Now this only happens when going into the queue via the
tree, if you connect directly then it goes to a voicemail, which it should as
nobody is in the queue to answer the call.
Does
anyone have any potential fixes for this ? ideally the CSR should be in
queue during all business hours but sometimes they are all called away
to a meeting.
your help is appreciated,lintock
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