On Sat, 2009-05-09 at 17:02 -0700, lintock wrote: > Hello, > > We are trying to redesign a new phone tree in our sipx system (we are > running 3.10.2), and are having a problem when redirecting from an > Autoattendant in the tree to a queue, while no agent is in the queue. > > the scenario is as follows: > > Client calls in and goes through the tree > > They select to go to a CSR queue > > This is during normal hours > > No CSR is logged into the queue > > The client then sits in the queue until timeout at which time it goes > to voicemail > > While the client sits in the queue no music is being played. > > > > Now this only happens when going into the queue via the tree, if you > connect directly then it goes to a voicemail, which it should as > nobody is in the queue to answer the call. > > > Does anyone have any potential fixes for this ? ideally the CSR should > be in queue during all business hours but sometimes they are all > called away to a meeting.
To debug this, you'll need to trace the message flow and see what's going wrong. See: http://sipx-wiki.calivia.com/index.php/Display_SIP_message_flow_using_Sipviewer#Getting_SIP_Messages_to_display when you get the trace data, take a look at it using sipviewer and/or post the trace with a description of your configuration (identify components by IP address), what you were doing, and which call in the trace you're talking about (by call-id or frame number in the trace, preferably). You might try upgrading to the 3.10.3 fix release, although I don't recall anything that specifically matches what you describe. _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users
