2 queues, 4 to 6 agents in main queue. 4 agents in overflow queue.
Probably 10 calls queued by 8:10am. After 4 minutes calls roll to overflow queue. Mike From: [email protected] [mailto:[email protected]] On Behalf Of Pawel Pierscionek Sent: Friday, May 08, 2009 12:06 PM To: McCoy, Chris Cc: [email protected] Subject: Re: [sipx-users] 3.10.3 acd On 2009-05-08, at 15:22, McCoy, Chris wrote: We have a production sipx box 3.10.3 using acd, the box is set via crontab to reboot at 3am every morning, we have issues with the acd que locking up, this morning I can see in the log files that it rebooted at 3 am, then at about 8:10 am the customer had to reboot the sipxbox again due to the acd que locking up, is there something that we can check or temp files that need to be cleaned out. How big is the queue, how many agents and how many calls queued in peak ? Pawel,
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