Kathleen, Your suggestion led me a little further down the rabbit hole. I signed out the two test users, then go to activate ACD and I get this in logs:
"2009-06-02T17:13:10.317089Z":18:KERNEL:ERR:pbx.pfnnet.net:HttpConnection-52:410AF940:sipxacd:"DNS failed to look up host: 'pfnnet.net'" "2009-06-02T17:13:10.317109Z":19:HTTP:ERR:pbx.pfnnet.net:HttpConnection-52:410AF940:sipxacd:"HttpMessage::get[4] socket to pfnnet.net:8092 not connected, retry 1 after 20ms" "2009-06-02T17:13:10.337997Z":20:KERNEL:ERR:pbx.pfnnet.net:HttpConnection-52:410AF940:sipxacd:"DNS failed to look up host: 'pfnnet.net'" "2009-06-02T17:13:10.338013Z":21:HTTP:ERR:pbx.pfnnet.net:HttpConnection-52:410AF940:sipxacd:"HttpMessage::get[4] socket to pfnnet.net:8092 not connected, retry 2 after 40ms" "2009-06-02T17:13:10.378801Z":22:HTTP:ERR:pbx.pfnnet.net:HttpConnection-52:410AF940:sipxacd:"HttpMessage::get[4] socket connection to pfnnet.net:8092 failed, give up..." "2009-06-02T17:13:10.378819Z":23:XMLRPC:ERR:pbx.pfnnet.net:HttpConnection-52:410AF940:sipxacd:"XmlRpcRequest::execute http connection failed" "2009-06-02T17:13:10.378846Z":24:ACD:CRIT:pbx.pfnnet.net:HttpConnection-52:410AF940:sipxacd:"ProcMgmtRpc.restart failed, fault -6 : Connection Failed" "2009-06-02T17:13:10.378859Z":25:ACD:CRIT:pbx.pfnnet.net:HttpConnection-52:410AF940:sipxacd:"ACDServer::Set - This process could not be controlled by the watchdog. Exit, stage left." "2009-06-02T17:13:13.440350Z":1:SIPXTAPI:WARNING:pbx.pfnnet.net:pid-5645:2BCD1AB0:sipxacd:"sipxConfigSetVideoCodecPreferences: Setting 3 failed, falling back to preference 0" "2009-06-02T17:13:13.440395Z":2:SIPXTAPI:WARNING:pbx.pfnnet.net:pid-5645:2BCD1AB0:sipxacd:"sipxConfigSetVideoCodecPreferences: Setting 0 failed, falling back to preference 0" "2009-06-02T17:13:13.440465Z":3:MP:WARNING:pbx.pfnnet.net:pid-5645:432A1940:sipxacd:"_REALTIME_LINUX_AUDIO_THREADS was defined but application does not have ROOT priv." "2009-06-02T17:13:13.440894Z":4:SIP:NOTICE:pbx.pfnnet.net:pid-5645:2BCD1AB0:sipxacd:"BranchId::setSecret reset identifier key; previously generated branch ids will not be recognized as local." "2009-06-02T17:13:13.442833Z":5:ACD:WARNING:pbx.pfnnet.net:pid-5645:2BCD1AB0:sipxacd:"ACDLine::ACDLine no line-specific credentials found for '[email protected]' in realm 'pfnnet.net'" -----Original Message----- From: Kathleen Eccles [mailto:[email protected]] Sent: Mon 6/1/2009 9:49 PM To: Matt Keys Subject: RE: [sipx-users] ACDCallManager problem On Mon, 2009-06-01 at 21:43 -0400, Matt Keys wrote: > Oh I didn't catch that, sorry! Thanks for the tip, I'll give that a shot > tomorrow. > see bottom :) > On Mon, 2009-06-01 at 11:22 -0400, Kathleen Eccles wrote: > > On Mon, 2009-06-01 at 10:04 -0400, Matt Keys wrote: > > > Empty message? > > no, I've been indocrinated by Damian to never top post, see bottom. > > > > > > On Sun, 2009-05-31 at 21:23 -0400, Kathleen Eccles wrote: > > > > > > > > > > > > > > > > -----Original Message----- > > > > From: [email protected] on behalf of Matt Keys > > > > Sent: Sun 5/31/2009 8:01 PM > > > > To: Tony Graziano; [email protected] > > > > Subject: Re: [sipx-users] ACDCallManager problem > > > > > > > > > > > > If you're talking about servers -> server name -> ACD yes it's active. > > > > I've restarted everything. > > > > > > > > -----Original Message----- > > > > From: Tony Graziano [mailto:[email protected]] > > > > Sent: Sun 5/31/2009 7:48 PM > > > > To: [email protected]; Matt Keys > > > > Subject: Re: [sipx-users] ACDCallManager problem > > > > > > > > When you created it did you also just activate acd as a role and make > > > > sure the service didn't need to restart? > > > > -----Original Message----- > > > > From: "Matt Keys" <[email protected]> > > > > To: <[email protected]> > > > > > > > > Sent: 5/31/2009 7:49:43 PM > > > > Subject: [sipx-users] ACDCallManager problem > > > > > > > > > > > > I created a ring-all queue named "queue". I assigned a line "401", and > > > > pointed it to queue "queue". I selected users I wanted in the queue, > > > > then clicked Activate. I check that the agents are signed in and make > > > > a test call to 401. I get a fast busy signal. When I watch the logs as > > > > I make the call, I get "CALLSTATE_OFFERING::reject the call due to no > > > > signed in agent". I Google'd and found someone else with the same > > > > problem on this mailing list: > > > > http://www.mail-archive.com/[email protected]/msg01674.html > > > > > > > > However the "fix" didn't apply here. My domain name and case is > > > > correct. Help! > > > > > > > > > > my previous post follows. > > > > ================================== > > > > I am finding on my development system that it works if I sign out my > > > > user, then activate the call center, then sign in the user. I do this > > > > each time I restart. > > > > > > > > -Kathy > > > > > > -ke -no problem, let me know if it helps. -ke
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