Hi, Am having a serious problem with ACD. Agents that are signed in, as far as the ACD Presence Server is concerned, are not signed in to the ACD Server. The ACD Server shows 0 Total Agents under Queue Statistics.
If I place a call to the queue, I am getting the following in the sipxacd.log file: "ACDCallManager::eventCallback - CALLSTATE_OFFERING::reject the call 2 due to no signed in agent" Even though ACD Presence show two agents signed in. When I sign an agent in I am getting the following in the sipxpresence.log file: SIP:ERR:sipxecs-1.voip.lim.ie.pallasfoods.eu:HttpConnection-388:B449EB90:sipxpresence:"SipPresenceMonitor::getState contact sip:[EMAIL PROTECTED]:5130 state = closed" I am guessing that the SIP:ERR isn't a good sign, but I don't know what to make of it. I have activated the ACD Server and have double check the DNS config, I even tried setting the Server Location to the servers IP without success. Any suggestions on where to look next? Thanks Damian SipXecs Version: 3.10.2 Phone: Cisco 7940 (Firmware 8.8) _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users
