I upgraded to 4.0.1 in hopes to solve some of the ACD Queue issues we've been experiencing but I'm still having a few. Are the below configuration issues or bugs? :
1. Upon answering a call from the ACD queue the answering party hears a split second dial tone. If the answering party says "Hello" during this time a portion of the hello is muted until the after the tone. 2. If the call is answered upon the first ring other phones assigned as agents will still ring even though the call is already answered. If you pick up the handset of one of the still ringing phones nothing is there. Only hitting "Reject" on the phone will stop the rings. 3. If a phone listed as an agent is not available, the queue will send the call to the unavailable agent's voicemail instead of allowing the other available agents to answer the phone. This happens pretty quickly-within the first two rings. 4. If I reboot the sipxecs server I've still got to go into the Agent Status screen and sign every one out, go into the servers screen and restart the ACD and related services, sign the agents back in, and finally click "Activate" to the call center. If I don't take these initial steps the queue doesn't pick up the call. Thanks, Matt
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