Winson (Elabram) wrote:
May i know how to use music on hold in soft-phone,
Actually what is the different between call park and music on hold?
--Winson
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*MOH Feature:*
MOH feature provides music to a party waiting for its connection to be
established. MOH can be trig erred to play during call transfers, when
call is parked or when the receiving party simply needs to mute the
conversation. Playing music informs the waiting party that the
connection is still established and prompts them to continue to wait.
*
Call Park Feature:
*Call parking allows you to place (park) a call in designated extension
area where it can be retrieved later from same or a different extension.
For example
* During a conversation, a person may need to go to another office
for some reason (for example, to retrieve an important file); parking
the call allows this person to continue the conversation after arriving
at the other office.
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