Jeff, Under the Devices menu you can upload the Polycom firmware zip files.
>From polycom download the 3.1.3c split file and the 4.2 bootrom. These zip files can be put together in a Polycom device files entry. HTH. Mike -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of [email protected] Sent: Saturday, October 31, 2009 3:24 AM To: jlucido; [email protected] Subject: Re: [sipx-users] Brand new Polycom Soundpoint 560 hangs on boot Hi, I had a similar problem last week. My phone kept on hanging at the welcome screen. After some debugging I saw that sipXecs had a problem with the old Polycom Firmware. I upgraded to bootrom 4.2 and firmware 3.1.3RevC on my Polycom phone and it worked fine. Don't upgrade to 3.2.1 since this causes other problems. Good luck Cyrill ----- Original Message ----- From: jlucido Sent: 10/30/2009 04:38 PM EST To: [email protected] Subject: [sipx-users] Brand new Polycom Soundpoint 560 hangs on boot I am a newby so please be patient. I recenlty installed sipX and got it working with our ITSP (Broadvox -- which has been excellent) and two Snom 300 phones. We wanted additional features with the handset so we purchase two new Soundpoint IP 560 handsets (firmware 3.0.4.0061). I followed the instructions here (http://sipx-wiki.calivia.com/index.php/HowTo_configure_Polycom_SoundPoi nt_IP_phones_with_sipX) for configuring my new devices and everything appears to have worked properly on the sipX server side of the equation (device files appear to be created properly on the server and DHCP server is set to provide the TFTP server information). The issue is both phones go through the startup process, however appear to hang on the welcome screen (which states "processing configuration...this make take a few seconds"). The question is how long are a few seconds? Next, I have un-plugged/re-plugged the device (power is coming from our PoE switch) and the same thing happens each time on each phone. The phone's screen shows the MAC address and the IP address it received from the server. I verified that the MAC address matches the config files created on the sipX server. Anyone experience this before? Any ideas on how I can get these devices to work with sipX? Your help is greatly appreciated. Kind regards, -Jeff Lucido _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users sipXecs IP PBX -- http://www.sipfoundry.org/ _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users sipXecs IP PBX -- http://www.sipfoundry.org/ _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users sipXecs IP PBX -- http://www.sipfoundry.org/
