If you internal dialplan is 3 digits, the user with a 7 digit userid is an anomaly. Recreate is with a 3 digit extension like all your other users before anything else.
On Wed, Nov 4, 2009 at 12:26 PM, Josh McDonald <[email protected]> wrote: > Yes Scott, the phone itself can call the same number I'm forwarding to with > no problems, but when a call comes into that same phone it doesn't forward. > It just rings through to voice mail. > > Josh McDonald | Systems Administrator | Brammo, Inc. > Email: [email protected] | www.brammo.com > 550 Clover Lane | Ashland, OR 97520 > Phone: 541.482.9555 ext. 339 | Mobile: 541.531.0005 | Fax: 541.552.0414 > MCSA 2003 > > > -----Original Message----- > From: Scott Lawrence [mailto:[email protected]] > Sent: Wednesday, November 04, 2009 3:16 AM > To: Josh McDonald > Cc: [email protected] > Subject: Re: [sipx-users] Call Forwarding to External number. > > On Tue, 2009-11-03 at 16:18 -0800, Josh McDonald wrote: > > I appear to be encountering some problems with forwarding to an > > external number. > > > > > > > > This extension is setup with a DiD number so instead of your standard > > 3 digit extension we have the full number in there. What I’m wanting > > this extension to do is forward directly to an external number but for > > some reason I get the message saying this extension is unavailable and > > to leave a voice mail. If I set it to forward to an internal > > extensions that works correctly. I’ve tried adjusting the time in > > seconds from 1 – 30. I’ve tried toggling “If no response” or “At same > > time” neither has an effect. > > > > > > > > The dial plan allows for this extension to dial externally and it has > > no problems doing that. From what I understand enabling the permission > > “Forward Calls External" is no longer required in 4.02 because the > > forwarding rules go by the dial plan settings. > > You should be able to forward a user to any number that same user can > call from an internal phone. Have you verified that if you set up a > phone as that user that you can successfully dial the number you want to > forward to? > > The user doing the forwarding does need to have permission to make the > external call. > > > > _______________________________________________ > sipx-users mailing list [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-users > Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users > sipXecs IP PBX -- http://www.sipfoundry.org/ >
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