The ACD login/logout feature built into the polycom phones was written for a particular vendors implementation of ACD. With sipXecs the ACD agent has two methods available:
*88 and *86 from the phone or user the sipxconfig UI, there is nothing in the handsets to be activated. Once logged into the active queue, you should be able to tell the number of agents, etc., in the queue from sipxconfig, etc. An ACD server has to be enabled, a queue with agents assigned has to be there waiting when an agent logs in. On Thu, Jan 14, 2010 at 10:31 PM, [email protected] < [email protected]> wrote: > Is this thread current for all Polycom handsets? > http://list.sipfoundry.org/archive/sipx-users/msg11671.html > I tried enabling the ACD features on 450s and 550s running 3.1.3C split > and nothing seems to have come to life on the handsets. Is the feature > completely gone? I can't seem to find a lot on the topic. If the answer > is the web interface is the only option, I'm fine with that. I just want > to know what the choices are. > > Thanks as always, > Matthew > _______________________________________________ > sipx-users mailing list [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-users > Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users > sipXecs IP PBX -- http://www.sipfoundry.org/ > -- ====================== Tony Graziano, Manager Telephone: 434.984.8430 Fax: 434.984.8431 Email: [email protected] LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 Fax: 434.984.8427 Helpdesk Contract Customers: http://www.myitdepartment.net/gethelp/ Why do mathematicians always confuse Halloween and Christmas? Because 31 Oct = 25 Dec.
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