Acd Login/logout might be accomplished using a speeddial button. Search the archives for call recording.
Handset forced pickup is a phone feature, auto answer. Dunno if the linksys supports it. ============================ Tony Graziano, Manager Telephone: 434.984.8430 Fax: 434.984.8431 Email: [email protected] LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 Fax: 434.984.8427 Helpdesk Contract Customers: http://www.myitdepartment.net/gethelp/ ----- Original Message ----- From: [email protected] <[email protected]> To: [email protected] <[email protected]> Sent: Fri Jan 15 06:58:25 2010 Subject: [sipx-users] any ideas for ways of hacking these unsupportedfeatures?Hi I have sipxecs 4.0.4 on Centos 5. We wish to get a number of features implemented that don't appear to be supported as standard, so I'm looking for any roughly scketched ideas on how we could hack in the following functionality please: 1. Login/logout button on hansets for ACD signin/signout - to have a button on the handset that performs ACD/call center sign-in/sign-out functionality. We're using linksys SPA942 handsets. 2. Call Recording - to provide functionality to record audio calls for a given handset to disk on the server. 3. Call Monitoring - to provide functionality to have a third party listen in to an existing SIP call in progress on a handset. 4. Handset forced pickup - for a callcentre environment to prevent people ignoring calls, to have any signed in/logged in handset be forced to answer (automatically pickup) an incoming call. Any rough leads for directions to start off in for the above would be appreciated. We're willing to put in some time and effort to get the above working. Many thanks Dan _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users sipXecs IP PBX -- http://www.sipfoundry.org/
