http://track.sipfoundry.org/browse/XX-4869
The devs don't seem to be putting the effort into the existing ACD because a new one is being developed for inclusion in 5.0. http://track.sipfoundry.org/browse/XX-7040 From: [email protected] [mailto:[email protected]] On Behalf Of Ola Samuelson Sent: Monday, January 18, 2010 5:20 AM To: Tony Graziano Cc: Ola Samuelsson; [email protected] Subject: Re: [sipx-users] agent status on function key(snom 320) Thanks. You haven't seen the problem with "stale" acd agent sign-in? Is there a way to use an action url to display status of agent? 2010-01-18 11:06, Tony Graziano skrev: The only way to interact with the ACD login/logout function from the phone is via the keypad (*86). You cannot toggle, you can creat two speeddials (one for login, the other for logout). Unless someone wants to create a plugin to use the phones microbrowser... On Mon, Jan 18, 2010 at 4:21 AM, Ola Samuelson <[email protected]> wrote: Hi all! I have a client with ACD queues and from time to time is appears as if the agents are logged out. No calls are sent to phones but agent status in webgui says "signed in". If he sets agent status to out and then in again - it starts to work. Known bug? Note: they sign in once and stay signed in "for ever". That is the way they want it. They are using latest 4.0.4. I don't know if there is a solution to this but i would like to find a way to make it easy to sign in/out by using function keys on their snom 320 phone. Anyone know how to config function key to: - press to toggle/signed in/out - a bonus if it is lit when agent status is "signed in" Thank you. -- Vänliga Hälsningar/Best Regards Ola Samuelson _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users sipXecs IP PBX -- http://www.sipfoundry.org/ -- ====================== Tony Graziano, Manager Telephone: 434.984.8430 Fax: 434.984.8431 Email: [email protected] LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 Fax: 434.984.8427 Helpdesk Contract Customers: http://www.myitdepartment.net/gethelp/ Why do mathematicians always confuse Halloween and Christmas? Because 31 Oct = 25 Dec.
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