There's an issue with using location based gateways in dial plans. Make sure you only have one user group defined for the user. If that user is in multiple groups you won't be able to make sure you know which group is the first one in the database (not the one listed first because they are displayed alphabetically).
Also, keep in mind dial plan order processing. If you dial a number and you match a dial plan entry but don't have permission to use that dial plan you will get re-order... Mike From: [email protected] [mailto:[email protected]] On Behalf Of Michael Scheidell Sent: Monday, January 18, 2010 4:22 PM To: Todd Hodgen Cc: [email protected] Subject: Re: [sipx-users] how do I diagnose outbound call plan problems? yes (would be nice for a log to trace this :-) On 1/18/10 4:19 PM, Todd Hodgen wrote: How about under User/Permissions - do you have that Dial plan enabled for the user? From: [email protected] [mailto:[email protected]] On Behalf Of Michael Scheidell Sent: Monday, January 18, 2010 1:03 PM To: Dale Worley Cc: [email protected] Subject: Re: [sipx-users] how do I diagnose outbound call plan problems? its a 'dial plan' permissions thing. under dial plan if I have: (enabled, and in this order), it works. Long distance International Toll Free Voicemail I copy long distance to 'Utah Out' EXACTLY, and enable permissions of "long Distance", in this order, still works: Utah Out Long distance International Toll Free Voicemail If I set (in dial plan) permission as "utah out", and user is part of the utah group, it won't dial. I get reorder, nothing sent to sip, no packets to trace, nothing. even if I leave location 'all' and shared. even if I change location to 'Utah' and clear shared. and, just in case, I 'send profiles' to gateway, wait till done and then start services. if I ONLY put utah out dial plan (with utah out permissions) in dial plan it won't dial. -- Michael Scheidell, CTO Phone: 561-999-5000, x 1259 > | SECNAP Network Security Corporation Certified SNORT Integrator 2008-9 Hot Company Award Winner, World Executive Alliance Five-Star Partner Program 2009, VARBusiness Best Anti-Spam Product 2008, Network Products Guide King of Spam Filters, SC Magazine 2008 ________________________________ This email has been scanned and certified safe by SpammerTrap(r). For Information please see http://www.secnap.com/products/spammertrap/ ________________________________ -- Michael Scheidell, CTO Phone: 561-999-5000, x 1259 > | SECNAP Network Security Corporation * Certified SNORT Integrator * 2008-9 Hot Company Award Winner, World Executive Alliance * Five-Star Partner Program 2009, VARBusiness * Best Anti-Spam Product 2008, Network Products Guide * King of Spam Filters, SC Magazine 2008 ________________________________ This email has been scanned and certified safe by SpammerTrap(r). For Information please see http://www.secnap.com/products/spammertrap/ ________________________________
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